Return & Refund Policy
Effective Date: 01/04/2024
Last Updated: 01/06/2025
Thank you for shopping with Monoris Energy Solutions through our website, www.monorisenergy.com. We value your trust and are committed to providing you with high-quality solar energy products and services.
Please read our Return & Refund Policy carefully before making a purchase.
1. Manufacturer’s Warranty
All products sold on our website come with the respective manufacturer’s warranty, as specified in the product documentation. Warranty terms may vary based on the product and brand. We recommend reviewing the warranty card or user manual that comes with your product for specific coverage details.
For warranty-related support, please contact us or the respective manufacturer’s service center as applicable.
2. Damage During Transit
We take utmost care in packaging and shipping your products. However, in the rare case that your order is damaged during transit, we will arrange for a replacement of the damaged product at no additional cost.
To initiate a replacement:
You must notify us within 48 hours of delivery
Provide clear photographs of the damaged product and packaging
Include order ID and delivery details in your communication
We will verify the claim and arrange a replacement once approved.
⚠️ Claims for transit damage reported after 48 hours of delivery will not be accepted.
3. No Refund Policy
Please note that all sales are final once the product has been shipped. We do not offer refunds for any reason, including:
Change of mind
Incorrect purchase
Post-shipping cancellation requests
Products once dispatched from our warehouse are non-refundable under any circumstances. We recommend verifying all order details carefully before confirming your purchase.
4. Eligibility for Replacement
Replacement will be processed only in the following cases:
The product is damaged during shipping (with valid proof)
The product received is different from the one ordered (must be reported within 48 hours)
The product is proven to be defective and covered under warranty (as per manufacturer’s policy)
5. How to Contact Us
For any questions or to report a damaged product, please reach out to us at:
Monoris Energy Solutions
🌐 Website: www.monorisenergy.com
📧 Email: sales@monorisenergy.com
📞 Phone: +91 98115 77193
📍 Address: Sakthi buildings, Vazhikulam Jn., Olakettiyambalam, Kerala PIN: 690510
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