Shipping & Delivery Policy
Effective Date: 01/04/2024
Last Updated: 01/06/2025
Welcome to www.monorisenergy.com, the official website of Monoris Energy Solutions. This Shipping & Delivery Policy outlines how we process, ship, and deliver products ordered through our platform.
By placing an order on our website, you agree to the terms outlined below.
1. Serviceable Locations
We currently ship and deliver products across India. If your location is outside our standard serviceable zones, we will contact you to explore alternate delivery options.
2. Order Processing Time
Orders are typically processed and dispatched within 2–5 business days after payment confirmation.
Custom or bulk orders may require additional processing time. In such cases, our team will notify you with estimated timelines.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Standard delivery times range from 5–10 business days, depending on your location and product availability.
For remote areas, delivery might take longer due to limited courier coverage.
Delays caused by weather, logistics strikes, or natural calamities are beyond our control, but we will keep you informed in such events.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
Some products may qualify for free delivery, depending on promotions or order value.
5. Order Tracking
Once your order is dispatched, you will receive an email or SMS containing the tracking number and courier partner details. You can use this information to monitor your shipment status online.
6. Delivery Confirmation
All deliveries require a valid shipping address and contact number.
Upon delivery, a confirmation signature or OTP may be required.
Please inspect the package at the time of delivery. If the packaging appears tampered with or damaged, notify the delivery agent and contact us immediately.
7. Delays & Exceptions
While we strive to ensure timely delivery, Monoris Energy Solutions is not liable for any delays caused by unforeseen circumstances or third-party logistics partners.
We reserve the right to cancel or reschedule deliveries due to unavoidable conditions. Customers will be duly informed and offered alternatives or revised timelines.
8. Delivery Support
If you have not received your order within the estimated time frame or need assistance, feel free to contact our support team:
Monoris Energy Solutions
🌐 Website: www.monorisenergy.com
📧 Email: sales@monorisenergy.com
📞 Phone: +91 98115 77193
📍 Address: Sakthi buildings, Vazhikulam Jn., Olakettiyambalam, Kerala PIN: 690510
9. Important Notes
Please ensure that the shipping address and contact information provided are accurate and complete.
We are not responsible for failed deliveries due to incorrect or incomplete address details.
Thank you for choosing Monoris Energy Solutions as your partner in sustainable energy. We are committed to delivering quality products with transparency and care.
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